General FAQ

How do I place a bet?

Simply add a selection by clicking on a price and the item will be added to your bet slip. Once you are logged in, clicking on “Place Bet” will allow you to place a bet.

How long does it take for my bet(s) to be settled?

Typically, most bets are settled within a short time of the event ending and the result being verified. If you have a question, please contact your operator support team

How do I place a multiple items bet?

Simply add the selections of the matches or events that you wish to bet on, ensuring that you add an amount and that you are logged in. Clicking on “Place Bet” will place the bet for you. Not every bet can be added with another to make a multiple bet. 

Can I deposit funds?

You should contact your operator support team, who can assist you with this operation.

How can I withdraw funds?

You should contact your operator suppor team, who can assist you with this operation.

How do I cancel a bet?

Once a bet has been placed then it is not possible to cancel it. You are solely responsible for the bets placed on your account; subsequently if a bet is mistakenly placed the stake will be taken and it will not be returned unless the bet wins or is considered void. All bets are logged in our system as to be used as conclusive evidence of all transactions and the times at which they are placed. Contact your operator support team if you have any queries.

Why do I not always get offered multiples when I have more than one bet on my Bet Slip?

You will not be able to combine more than one bet into a Multiple if they are considered to be 'Related Contingencies'

What happens if one of my selections in a multiple bet is void

If a selection in a multiple bet is considered void, the void selection will be disregarded and the odds will be adjusted in accordance with the other selections.

For example:

If you bet £10 on a treble as shown below:

Bet Part One Bet Part Two Bet Part Three odds Returns
Liverpool @ 5.0 Chelsea @ 2.0 Manchester United @ 10.0 Odds = 100 Returns = £1000

However, if the Manchester United selection is considered void, then it will instead be the following:

Bet Part One Bet Part Two Bet Part Three odds Returns
Liverpool @ 5.0 Chelsea @ 2.0 Manchester United @ 10.0 - Void Odds = 10 Returns = £1000
What are Decimal odds?

Decimal odds are a way of displaying odds in a decimal format (e.g 2.5) with the decimal number being how much money would be returned for every £1 staked. This means that whatever stake you were to put on a bet, if it wins then your stake will be multiplied by the decimal odds and that would be your return.

For Example:

Stake odd Return Profit
£10 2.5 £25 £15
What are Fractional odds?

Fractional odds are in essence a ratio of what will be returned if x amount is staked. The first (or top) number represents how much will be won as profit if you put the second (or bottom) amount on. These are broken down into the simplest form with whole numbers.

For instance:

Example stake: odds: Return: profit
One £10 4/1 £50 £40
Two £10 9/4 £32.50 £22.50
What are Hong Kong odds?

Hong Kong odds are displayed in a similar manner to decimal odds, but instead show the amount of profit you would receive if you put £1 on a bet, not including your stake

For Example:

Example Stake: Odd: Return: Profit:
One £10 1.5 £25 £15


Hong Kong odds formatting does not apply to 1x2 and Correct Score markets
What are Hong Kong Extended odds?

Hong Kong Extended odds are the same as standard Hong Kong odds except they also apply to 1x2 and Correct Score markets

My bet says it lost but I think it should have won?

Please refer to our Rules and Regulations section. If you have any further queries contact your operator support team

Why am I getting an error message whilst trying to place bets saying ‘Your bet exceeds max stake of x’?

You have tried to bet more money than the system is allowing you to. To view the limits placed on your account, please click on the ‘?’ sign that can be seen next to the word ‘slip’ on the bet slip.


(USD in this instance is the currency used but this will differ in different locations)

Maximum allowable win is x?

You have created a bet that exceeds the systems max winnings in a single bet. To view the limits placed on your account, please click on the ‘?’ sign that can be seen next to the word ‘slip’ on the bet slip.

(USD in this instance is the currency used but this will differ in different locations)

Maximum allowable per line winning of multiline bet is x?

You have created a bet that exceeds the systems max winnings in a multiline bet.